Refund Policy

RETURNS

RETURNS PROCEDURE

To return a purchase from our online store, your item(s) must meet the following criteria:

• Be returned within 28 days of your delivery date
• Be in its original, unused, unaltered and unwashed condition
• Be returned with original tags and packaging

Cloudy Apple reserves the right to reject returns which do not comply with our return policy. Returns that fail to comply with our policy may be sent back to the original shipping address at our discretion.
For all domestic & international returns, please send back the parcel to the following address:

Cloudy Apple does not bear any responsibility for international returns, so for added safety, please use a well-established courier and insure all packages with a tracking number. It should be noted that the return shipping fee is to be paid for by the customer unless there is a product fault or an issue with the order that Cloudy Apple is responsible for

EXCHANGES

We do not process exchanges therefore we would suggest that you return the original item(s) for a refund and proceed to place a new order for the correct desired item.

REFUNDS

Once your item(s) have been returned you must allow 5-7 working days for your original payment method to be reimbursed. Once your refund has been processed, you will receive confirmation to the email address provided when checking out. Your bank may require extra time to process the refund onto your account.