Shipping Policy
📦 Shipping & Order Information
⏱ When Will My Order Ship?
We aim to process and dispatch all orders within 1–3 business days from the time of purchase. If there are any unexpected delays, you’ll receive an email update with the revised timeframe.
✏️ Can I Change My Shipping Address After Ordering?
Once your order has been placed, we cannot make changes to the shipping address, except for minor corrections (e.g., spelling errors).
If you’ve entered the wrong address, we recommend:
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Canceling the order immediately by contacting us.
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Placing a new order with the correct address.
Refunds are instant when using PayPal or Apple Pay, and can take up to 10 business days when using a credit or debit card.
📬 How Do I Track My Order?
Once your order is shipped, we’ll send you an email with:
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A tracking number
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Shipping updates
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Order reference details
You can follow your parcel in real-time via the tracking link provided.
📊 Order Status Explained
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Processing: Order received and being prepared for shipment.
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Completed: Order has shipped and requires no further action.
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On Hold: Awaiting payment. Stock is reserved.
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Cancelled: Order was cancelled and will not be processed.
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Refunded: Full refund issued. No further action needed.
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Partially Refunded: Some items refunded; remaining items will be fulfilled.
🌍 International Shipping Details
We ship worldwide using DAP (Delivery At Place) terms. This means:
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Customers are responsible for any customs duties, import taxes, or fees at the time of delivery.
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Charges vary by country and are not determined by Cloudy Apples.
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If a parcel is refused due to high import fees, the customer remains liable for all shipping and customs charges.
If you have any questions about international shipping, please email us at:
📩 info@cloudyapple.shop